How do I book an inspection?
Complete our online booking request form, and we’ll be in touch to confirm within 24 hours. If you need help, please call us on 0439 592 769 or email .
How much will my Inspection cost?
Please complete our online quote form for an instant quote specific to your build. Obligation-free!
What areas do you service?
How long will my Inspection take?
It depends on the type of Inspection and the number of defects found. Generally, you can allow 1 to 1.5 hours per 100m2 of house area for the actual Inspection. At Handover Hero, we work to a standard and not a clock. We will never rush through an inspection as we stand by the quality of reports we produce.
Do I need to attend?
You are more than welcome to attend your Inspection if you’re available, but this is not a requirement. If you aren’t there to discuss the results of your Inspection, we will call you on completion with a summary. Our reports are comprehensive, detailed and include photos of every defect found, so you always have an easy reference on hand.
Can you arrange access for my Inspection?
Yes, we can liaise directly with your Builder to arrange an Inspection time and date if you’d prefer. We’ll always cc you on any correspondence to your Builder to arrange access, keeping you in the loop.
What parts of the house do you inspect?
We inspect the interior of the home, the exterior where accessible, the roof exterior from a standing position on a ladder, and the roof space from the access hole. We inspect driveways and paths, surface drainage and sub-floors where accessible if applicable. Our Inspections are comprehensive and cover a large scope of items. Please refer to our Inspections page for more detail on what we check at each Inspection.
What standards do you work to?
We inspect to the QBCC (Queensland Building and Construction Commission) Standards & Tolerances Guidelines. These are guidelines set out by the QBCC to ensure the finished workmanship meets these standards. Your building certifier will not inspect any quality workmanship at your property.
Are you licenced and insured?
Handover Hero complies with the required qualifications for Building Inspectors in Queensland. David holds a current QLD builders licence (QBCC #15111144 My Building Inspection Pty Ltd Trading As Handover Hero) and a current Inspector licence to ensure your report is formatted correctly. We are also members of the Master Inspector Association and Master Builders QLD. We hold current Professional Indemnity and Public Liability insurance.
Are all Building Inspectors licenced?
No, not all Building Inspectors are licenced like Handover Hero. Sometimes unlicenced employees work under a company licence. At Handover Hero, we stand by the quality of our inspections. David is a licenced builder and licenced inspector, ensuring you receive a quality inspection and a correctly formatted report.
What happens after my Inspection?
If you’re unavailable for the Inspection, we’ll give you a phone call on completion to advise on how your property compares to similar sized new homes. Your report is then finalised and emailed to you on the same day. *Provided your Inspection is completed by 3 pm, the Inspection Agreement is signed, and payment is received.
Will you send the report to my Builder?
Yes, if this is your preference. Provide your Builder’s email address when you complete our online booking form, and we will send the report to your Builder at the same time we issue it to you.
Will you get involved in disputes with my Builder?
Unfortunately, we can’t get involved in disputes with your Builder. We’ll gladly review any disagreements regarding defects listed in our report if the Builder can provide the reference to prove otherwise. We can also provide you with the QBCC dispute resolution process to help with this.
What stage inspections do you do, and when do they take place?
We offer four Progress Stage Inspections, with them ideally taking place at the following stages:
1. Slab stage: The following days after the slab pour, before the frame installation.
2. Frame/Pre-Linings: Once the windows and rough-ins, including plumbing, electrical, air conditioning have been completed, but prior to internal/external wall linings.
3. Enclosed Stage: Once the brickwork and external wall claddings are complete.
4. Fixing Stage: Once the plaster wall linings, cabinetry, doors/timber architraves/skirtings and wet area tiling are complete but before painting stage.
Please view our Progress Stage Inspections page for more information on what we inspect at each of these stages.
1. Slab stage: The following days after the slab pour, before the frame installation.
2. Frame/Pre-Linings: Once the windows and rough-ins, including plumbing, electrical, air conditioning have been completed, but prior to internal/external wall linings.
3. Enclosed Stage: Once the brickwork and external wall claddings are complete.
4. Fixing Stage: Once the plaster wall linings, cabinetry, doors/timber architraves/skirtings and wet area tiling are complete but before painting stage.
Please view our Progress Stage Inspections page for more information on what we inspect at each of these stages.
How do I book my next Progress Stage Inspection?
We ask that you keep in touch with us at when you know the next stage is approaching. We will also send a follow-up email when we expect your next Progress Stage Inspection is coming up. If you prefer, we can liaise directly with your Builder for the most suitable time for your Inspection, so let us know if you’d like us to take it from here!
What’s the difference between Practical Completion and Handover?
Practical Completion is the contract term for when the property has reached a habitable stage, i.e. is 99% complete. Often this is the stage the Builder will invite you to the property to list any defects and rectifications to be completed before Handover takes place 7 to 14 days later. More information can be found in your building contract.
Handover is the date you receive your keys following any defects and rectifications listed on your Practical Completion document have all been completed. More information can be found in your contract.
Our Handover Inspections ideally take place at Practical Completion stage or just after, allowing time for your Builder to rectify the defects without delaying your Handover date.
Handover is the date you receive your keys following any defects and rectifications listed on your Practical Completion document have all been completed. More information can be found in your contract.
Our Handover Inspections ideally take place at Practical Completion stage or just after, allowing time for your Builder to rectify the defects without delaying your Handover date.
When is the best time for my Handover Inspection?
At Practical Completion stage, once all works are completed, and the house is clean and ready for Inspection. This is generally 1-2 weeks before the physical Handover of your home to allow time for rectifications.
Do I need a Re-Inspection after my Handover Inspection?
We recommend a Re-Inspection if you want peace of mind. We check that all defects from your initial Handover / PC inspection have been completed in a tradesman-like manner and to the QBCC Standards and Tolerances. We also confirm that no new defects are apparent (e.g. sometimes further damage occurs when trades access the property to fix defects). You will also have a new report to issue your Builder outlining any outstanding work before Handover takes place. Re-Inspections are a fraction of an initial Handover Inspection cost and allow you to confirm everything is completed correctly.
What if I have items I want you to include in my report?
Please discuss any items with your building inspector before your Inspection takes place. If you have particular concerns or items you aren’t sure about, please talk them through with us. We can ensure you receive clarification on whether the QBCC Standards and Tolerances apply to them.
What if I have specific items I want you to check?
We are happy for you to make us aware of any specific items you may have concerns about. Please discuss these items with your Building Inspector before your Inspection takes place.
What happens if my home is not ready on Inspection day?
Works should be complete and ready for Inspection, as incomplete works run the risk of having undetected defects if we aren’t there to see the finished product. Depending on the extent of unfinished works, we may need to reschedule so you get the best value. Please discuss this with your Inspector before your Inspection.
When will I get my report?
We finalise and email your report to you the same day as your Inspection. *Provided the Inspection is completed by 3 pm, the Inspection Agreement is signed, and payment is received.
Can I see an example of your reports?
Yes, absolutely. Please get in contact to request a sample report.
I’m buying a house less than 12 months old. Do you provide inspections for these
Yes. We can complete an inspection provided the property is less than 12 months old. We specialise in the QBCC standards and tolerances, which do not apply to most non-structural defects after this period. We don’t perform Inspections on properties over 12 months.
Do you perform Pre-Purchase Inspections for old houses
No sorry, we specialise in new home construction.
Do you do Pest Inspections?
No, sorry we don’t offer Pest Inspections. We specialise in New home Progress Stages and Handover Inspections.
Do you do Pool Inspections?
No, sorry, we can’t provide pool inspection certifications. We specialise in New home Progress Stages and Handover Inspections.
